Programming your Voice Mail on the Partner ACS

Avatar djd be657b888d596667c4ca262f0b2e797714c856d76328d89c6b2c7495dd386452 David Demers in Partner ACS

10 Aug 2015

Tips and Instructions on programming your voice mail system on the Avaya Partner ACS phone system.

You can find a list of programming codes for the Avaya Partner ACS phone system on our site for programming a Partner ACS phone system. These pages get a lot of use and when looking at the actual analytics of pages accessed it's easy to see that users are looking for instructions on voice mail programming.

Many of the program names in the manual would lead you to believe that these programming sections affect how your Partner ACS and voicemail work when in fact they don't. To prevent you from going down this rabbit hole of voice mail confusion, we have put together these instructions that will point you in the right direction in getting your Partner ACS and voicemail working together flawlessly.

The following instructions are based on the premise that you are installing a voice mail system for the first time or needing to reprogram your system because of program lost.

If you have a working installation of voice mail then you will also find the programming sections that relate to how your phone system interacts with the voice mail.

Programming your voice mail ports

The first thing that needs to be done when a voice mail module or pc card voice mail is added to your system is telling the system which extension are assigned to the voice mail. Getting this done first is imperative to getting your voice mail working correctly. Keep in mind that no other extensions but the ports of your respective voice mail should be programmed using #505. A common mistake is to add extensions that have voice mail using this feature and this will lead to an incorrect install and nothing else you do going forward will work.

Assigning VMS Hunt Group Extensions (#505)

Hunt group 7 is specifically used to assign extension to your voice messaging system

If you are using the Partner PVM PC small or large then you need to assign the extensions 78 and 79 to Hunt group 7. These two special extension are used exclusively with the PC card voice mail cards.

When using a messaging module like the Partner Messaging R1, R6, R7 or Partner VS it's a little more tricky as the extensions to program in hunt group 7 are determined by what modules are installed in the 5 or 2 slot carrier and where in the card sequence your module is installed and how many ports are active on the module.

You will need to have your system inventory of boards that are installed in your system. The table below is a list of possible modules you will find in your system and the port value that is assigned to each board

Board TypePort Value
Partner Mail VS6
Partner Messaging6
Partner ACS8
Partner ACS R7 or R89

Now that you have a list of boards you have to add the port values of each board together.

Here's an example of boards in slot order of a 5 slot carrier going left to right: [308] [400] [ACS R7] [Partner Messaging] [no card]. Port Value 8+6+9+8+0 = 29 Port Value.

For Partner Messaging add 4 to the Total Port Value: 29 + 4 = 33. This is the first port of your voice mail system. Count up the number of port licenses to this to give you the last voice mail port. For a 4 port licenses the voice mail ports needed to be programmed would be 33, 34, 35, 36.

For Partner Mail VS add 9 to the total port value: 29 + 9 = 38. This will be the last voice mail port on the system. Count backwards however many port licenses exist. For a 4 port licenses the voice mail ports are 38, 37, 36 and 35

This is without a doubt the most important part to get right. If this still seems confusing, we offer affordable technical support

Group Call Distribution (#206)

Here's a good example of a feature that is necessary when programming your voice mail but is not apparent based on it's name. This program is used to assign the lines that need to be answered by the voice mail which is hunt group 7

VMS Hunt Schedule (#507)

Use this feature to determine whether the outside lines assigned to Hunt Group 7 hunt through the VMS Hunt Group all the time, only during Day operation (Night Service is off), or only during Night operation (Night Service is on). This feature affects only the Automated Attendant service of the voice messaging system. You can program VMS Hunt Schedule on a per-line basis.

VMS Hunt Delay (#506)

Use this feature to determine when outside calls should be answered by the Automated Attendant of the voice messaging system. You can set the system for any number of rings, 0–6. Assigning more rings gives the operator an opportunity to answer calls before they go to the Automated Attendant. VMS Hunt Delay is programmable on a per-line basis. In addition, you can program this feature so that calls can be handled one way during the day and a different way when the system is in Night Service.

Automatic VMS Cover (#310)

Use this feature to automatically route an extension’s unanswered intercom and transferred calls to the voice mail g system after a specified number of rings (factory setting for all system extensions is three rings), so callers can leave a message.

VMS Cover Rings (#321)

Use this feature to define the number of times a call rings before it is sent to a user’s voice mailbox. This feature programs the number of rings on a per-extension basis.

Night Service Button (#503)

Use this feature to program a button on the system telephone at extension 10 to turn Night Service on and off. This button will toggle the system between Day and Night mode which will determine how quickly or when the voice mail auto attendant will answer based on the programming of #506 and #507.

Line Coverage Extension (#208)

Use this feature to identify an extension as the “owner” of a specific outside line, this will allow that line to forward to the extensions voicemail if not answered by the number of rings programed using #321. If you use this feature then you don't want to program this line using #206 and in fact you need to remove the line from #206 if it was previously programmed in order to have this feature work properly.

These are all the features that effect voice mail use on the Partner ACS. You may find other programs that appear to be involved with voice mail but actually involve other aspects or equipment that can be used on the system and should be avoided.

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